If human society is likened to a network, and everyone is a node on this network, then the medium connecting different nodes is communication. Communication is the ability of a person to exchange information with the outside world, which plays a very important role in a person's work.
At work, if you don’t know how to communicate, it’s hard to achieve good collaboration and maintain good relationships. In life, if you don't know how to communicate, then many conflicts will be difficult to resolve.
Although communication is very important in our work and life, many people do not know what kind of communication is effective, especially many people in the workplace think that communication is a talent and difficult to learn.Let's take a look at these important communication skills.
1. Smile etiquette
A smile is a pleasant facial expression. A smile can not only shorten the psychological distance between people, but also create a warm atmosphere for in-depth communication and interaction.
It is generally accepted that a smile is a friendly expression. When you first meet with a partner, a natural smile can make him feel your kindness and respect, and the first impression will be better, which will help in subsequent cooperation.
2. Empathy
When communicating with people, it's important to show an atmosphere and empathy that you feel empathy for. You can start by saying in a considerate mood, "I understand how you feel, and if I were, I would too."
In this way, the other party will feel that your feelings for him are respected, and an atmosphere of sympathy and trust can be formed, so that your subsequent advice or comfort will be more effective.
3. Be a good listener
No matter where you are, people who can listen can win more goodwill from others and meet more partners. In the workplace, everyone has a different understanding and way of dealing with work and business.
In line with the purpose of solidarity and cooperation, in the workplace, we must be good at listening to the opinions and suggestions of others, and cannot be independent from the group and act arbitrarily. A person who can't listen to other people's speeches can easily offend people in the workplace, making it difficult to move an inch.
4. Remember the purpose of communication
The purpose of talking in the workplace is nothing more than the following points: to persuade the other party to correct some shortcomings; to ask the other party for a certain question; to ask the other party to complete a certain task.
In the process of talking, you should always pay attention to your goal and keep it from changing, to prevent you from deviating from the topic during the conversation, which is extremely inefficient and cannot complete the task.
5. Understand body language
In a complete communication, voice language often only accounts for 30%, and the remaining 70% is body language. In other words, body language is more important than vocal language, and it conveys a message to the other person all the time.
Therefore, it is very important to use body language correctly, otherwise it will bring misunderstanding to the other party. For example, when a person frequently looks at the watch, you will know that the meaning behind this action is that he is in a hurry, or that he does not want to listen to you anymore.
Therefore, if you are the subject of communication at this time, you must read the body language of the other party and end your conversation as soon as possible. Otherwise, it will make the other party feel very irritable, and good things may turn into bad things.
